Managed IT Services That Just Work

From patching and monitoring to backup, security, and system optimisation, OneTeam IT delivers proactive Managed Services that keep your IT environment running smoothly - without distracting your internal team. We help you reduce risk, control costs, and stay focused on your business, not your infrastructure.

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Key Benefits

Reliable, responsive, and proactive - our Managed Services are built to keep your systems secure, supported, and up to date.

24/7 System Monitoring and Alerting Identify and respond to issues before they become outages with continuous health checks.‍
Proactive Patch Management Ensure your systems are secure and up to date - without manual effort or missed updates.‍
Regular Optimisation and Health Checks We review system performance and provide practical recommendations to improve efficiency and uptime.‍
Flexible Scope and Coverage From a single server to your entire environment, we tailor our services to your infrastructure and business needs.‍
Compliance-Ready Reporting Support audits and insurance requirements with detailed reporting on patching, backup, and system health.‍
Responsive Local Support Team Work with a trusted, Australian-based support team who understands your environment and responds fast.

About this Solution

How We Deliver Managed Services

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We tailor every engagement to fit your needs - whether you're looking for fully outsourced IT operations or targeted support for specific systems. Our services are backed by SLAs, local expertise, and a transparent approach to reporting and communication.

Our managed services typically include:

Initial audit and onboarding
24/7 monitoring and alerting
Proactive patching and updates
Backup testing and recovery validation
Health checks and trend reporting
Monthly reports and optimisation recommendations
Optional enhancements like penetration testing or security reviews

We’re not just a help desk - we’re an extension of your IT team, committed to keeping your environment stable, secure, and supported.

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What We Manage

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Our Managed Services cover the critical systems your business depends on. Whether you’re running on-prem, in the cloud, or hybrid, we provide operational oversight, maintenance, and peace of mind.

Typical managed components include:

Servers (Windows, Linux, IBM Power)
Operating systems and patch levels
Backups and disaster recovery
Cloud environments (Azure, AWS, IBM Cloud)
Network and firewall appliances
Storage and virtualisation layers
Monitoring agents and reporting tools

We also integrate with your internal IT team or service desk to ensure clear boundaries and seamless collaboration.

Contract & Licence Management

Reduce cost, risk, and administrative burden with centralised licence and contract management.

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Professional & Technical Services

Tap into trusted expertise for everything from day-to-day support to enterprise-scale transformation.

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“

OneTeam IT are the most capable vendor partners I have ever worked with.

Jake Carroll, QUT

IT Director

QUT Research Centre

Success Stories

Find out more about the benefits of working with us and how we demonstrate real value to our customers.

Enhancing Digital Research at QCIF with OneTeam IT and IBM

The success of this project has not only augmented QCIF's digital research capabilities but also significantly contributed to impactful research in areas like Covid, Alzheimer's, heart disease, and climate change

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Revolutionising Research at The University of Queensland with OneTeam IT and IBM Storage Scale System

UQ's Research Computing Centre (RCC) serves as the technological backbone for the university's expansive research endeavours.

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Powering Insurance Technology Infrastructure at Auto & General with OneTeam IT

Significant improvements in system performance, particularly in the aggregator quoting processes, directly contributing to increased revenue and operational efficiency.

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Why OneTeam IT