Terms & Conditions

For the supply of goods and services by OneTeam IT.

Effective from 9 July 2021 until superseded.

OneTeam IT Pty Ltd ABN 32 650 154 957

Payment

Payment terms are COD. A credit facility of terms 14 days from Invoice may be agreed to by OneTeam IT, on application.  Extension to 30 day terms may be agreed to after a minimum of 3 months trading with in terms.

Failure to pay outstanding invoices within the terms agreed may result in the suspension of orders and support services until arrears are settled in full.

In case of a dispute over a particular charge on a OneTeam IT invoice, the customer is required to settle any other amounts within the normal payment terms. It is the customer’s responsibility to raise a query with OneTeam IT’s accounts department within 7 days of the invoice date, otherwise claims will not be accepted.

Quotations

Prices quoted are subject to change and are to be confirmed on the client purchase order.

Delivery

Unless otherwise arranged, OneTeam IT will organise delivery of products on the customer’s behalf and add the applicable delivery charge to the customer’s invoice.

Suitability of Goods and/or Services

The customer accepts full responsibility for the correct selection of goods to satisfy their requirements and the appropriate use of goods selected. The customer acknowledges it has exercised its own judgement as to the suitability of the goods supplied by OneTeam IT.

Returns policy

All products returned for credit must be in a condition suitable for resale. Credit/return requests must be approved by OneTeam IT in writing prior to goods being returned. Opened, damaged or soiled products, including packaging will not be acceptable for credit. Freight on the original delivery will not be credited unless the return is a result of an error by OneTeam IT. Inward freight (return to OneTeam IT) is at the customer’s expense. OneTeam IT may also charge a handling and restocking fee of up to 15% if the return is accepted, except if the goods were faulty at the time of delivery.

Risk

Risk of damage or loss of the goods shall pass to the customer upon delivery to the customer, it’s agent, a destination nominated by the customer or to a carrier commissioned by the customer. At this time, the customer will assume all risk and liability for the goods and for their use and storage.

Title

Legal and equitable title to the goods will remain with OneTeam IT until such time as full payment is made for all amounts owing by the customer to OneTeam IT under these Terms and Conditions.

Notwithstanding this reservation of title, and without prejudice to any other rights and remedies OneTeam IT may have, OneTeam IT may sue the customer for the price of the goods as a liquidated sum should the customer fail to pay for the goods on the due date.

Until such time, the customer shall store the goods in a manner showing OneTeam IT’s title to the goods and shall hold the goods as bailee and as a fiduciary for OneTeam IT. OneTeam IT may, without notice, recover possession and/or resell the goods and may enter the customer’s premises for those purposes.

Warranty replacement on goods

Faulty products are subject to the manufacturer’s warranty/ terms and conditions. Services performed at the customer’s request on goods to be replaced by manufacturer’s warranty, unless otherwise agreed, are billable.

Warranty on programming services

OneTeam IT will test any programs written or modified on behalf of the customer. Any further work required will be billed to the customer on a fee for service basis. It is the responsibility of the customer to ensure that programs developed or modified on their behalf meet their requirements prior to implementation.

Professional services performed by OneTeam IT

Unless otherwise agreed in writing:

Are on a fee for service basis. This fee is calculated using the current hourly rate multiplied by the hours consumed (in units of 15 minutes).

May be subject to an after-hours rate when work to be performed is outside of normal business hours.

Normal business Hours: 8:30am – 5:30pm

Service support contracts may contain variations on the above and therefore where the written agreement contradicts the standard terms above, the terms and scope of the individual written agreement are applicable. Any modifications made to these support contracts must be in writing and signed by both parties to be effective.

All travel time will be chargeable.

Provision of estimates and quotes for services

Unless quoted separately in writing, all professional services undertaken by OneTeam IT will be billed to the customer on a fee for service basis. Quotes for services are for a fixed price only if expressly stated as such.

Agreement

Relaxation or indulgence of any of the terms and conditions as stated above does not constitute a waiver or permanent variation to the agreement and should not be viewed as such by the customer.

OneTeam IT reserves the right to alter the terms and conditions at any time. In this case, OneTeam IT will notify the customer in writing and in advance of any permanent variations to the terms and conditions.

In signing below the customer understands and accepts all of the terms and conditions stated herein and confirms that they are authorised to sign this document on behalf of the customer.

Tax

All applicable taxes at the time of delivery will be charged to the customer in accordance with the tax regime in effect at that time. All prices quoted whilst a different tax regime was in effect will be automatically withdrawn at the time of the change in tax regimes and re-quoted as necessary by OneTeam IT to reflect the tax regime current at the time of delivery. OneTeam IT has the right to charge any applicable taxes, direct or indirect, onto the customer. Payment of these taxes will be payable within the normal terms of payment.

Recruitment

The Client (including any associated entity) will not retain the services of any OneTeam IT Consultant introduced to the Client by OneTeam IT either as an employee or via any sub-contracting arrangement within 6 months of the last date on which the client had contact with the OneTeam IT Consultant where the OneTeam IT Consultant was representing OneTeam IT.